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Privacy Policy

Last Updated: 16/02/2025

This Privacy Policy (“Policy”) explains how RSTORA TECHNOLOGIES, trading as rstora (the “Company”, “we”, “us” or “our”) collects, uses, and discloses Personal Information when you access or use our website (www.rstora.com) and related services (“Services”). This Policy is governed by Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and applies to information collected both online and offline. 

1. Information We Collect

1.1 Personal Information You Provide

When you register on our website, place an order, or contact us, we may collect:

  • Personal Details: Your name, address, email address, and phone number.

  • Payment Information: Credit card details processed securely through our third-party payment providers (Apple Pay, ShopPay, GPay, and PayPal).

  • Account Information: Usernames, passwords, and preferences.

  • Other Information: Any additional data you voluntarily provide.

1.2 Information Collected Automatically

When you visit our website, our servers automatically record certain data, including:

  • Device & Browser Information: IP address, browser type, operating system, and language preferences.

  • Usage Data: Pages viewed, time spent on pages, clickstream data, and referring URLs.

  • Cookies: We use cookies and similar technologies as described in Section 3 below.

2. How We Use Your Information

We use your Personal Information to:

  • Provide and improve our Services.

  • Process and fulfil your orders.

  • Communicate with you regarding your orders, promotions, and support.

  • Analyze website usage to enhance user experience.

  • Comply with legal obligations and enforce our policies.

3. Cookies and Similar Technologies

3.1 How We Use Cookies

We use cookies on our website for a variety of reasons. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible, and cookies help us to achieve that goal. By using our website, you agree to the use of cookies and other technologies as set out in this policy.

3.2 What Are Cookies?

A cookie is a small file that holds a certain amount of data which our website can send to your browser. It is stored on your device’s hard drive and allows us to customise our web pages and services accordingly. Cookies do not collect any personal data stored on your device.

3.3 How rstora Uses Cookies

Our website uses both persistent and session cookies:

  • Persistent Cookies: Recognise you when you return to the site and remember your preferences.

  • Session Cookies: Enable smooth navigation between pages and delete automatically once you close your browser.

3.4 Social Media and Third-Party Cookies

Embedded content (such as videos from YouTube or Facebook) and share page widgets may set cookies on your device. We have no control over these cookies; please review the relevant third-party cookie policies.

3.5 How to Control and Delete Cookies

You can control or delete cookies via your browser settings. Please note that blocking cookies may affect the functionality of our website.

4. Disclosure of Your Information

We may share your Personal Information with:

  • Service Providers: Third parties that help us deliver our Services (e.g., IT, payment processing, delivery services).

  • Business Partners and Affiliates: To provide you with products and services.

  • Legal and Regulatory Authorities: When required by law or to protect our rights.

We require that any third parties with whom we share your data adhere to similar privacy standards.

5. Data Retention

We will retain your Personal Information for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. Once no longer required, your Personal Information will be securely deleted or anonymised in accordance with Australian laws.

6. Your Rights

You have the right to:

  • Access and Correct: Request access to your Personal Information and correct inaccuracies.

  • Request Deletion: Ask us to delete your Personal Information, subject to legal obligations.

  • Restrict Processing: Limit the processing of your Personal Information under certain circumstances.

  • Withdraw Consent: Withdraw your consent for processing where applicable.

For additional rights under the Australian Privacy Principles—and for EU residents, rights under the GDPR—please contact us at support@rstora.com.

7. Security

We take reasonable steps to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. Our security measures include industry-standard encryption, secure servers, and regular audits. However, no method of transmission over the Internet is 100% secure.

8. Complaints and Feedback

If you have any concerns or complaints about our privacy practices, please contact us at support@rstora.com. We will investigate and respond in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of material changes by updating the “Last Updated” date and, if required, via email. Your continued use of our website constitutes acceptance of the revised Policy.

10. Contact Us

For any questions or concerns about this Privacy Policy or your Personal Information, please contact us at:

  • Email: support@rstora.com