At Rstora, we strive to provide high-quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, please review our return and refund policy below.
Returns
For hygiene reasons, we can only accept returns on unused, unopened products in their original packaging, unless a manufacturing defect is present. If you believe your product is defective, please contact us at support@rstora.com within 14 days of delivery with proof of purchase.
Refunds
If you're unsatisfied with your order, you may request a refund within 14 days of delivery. Refunds are issued to the original payment method after we verify the condition of the returned item. Please allow a few business days for processing.
How to Initiate a Return or Refund
To begin the return or refund process, email us at support@rstora.com with your order details and proof of purchase. Our team will provide further instructions.
Promotional & Discounted Items
All products, including those purchased with promotional or discount codes, qualify for returns if they remain unused, unopened, and in their original condition.
For any issues related to your order, shipping, or returns, contact our support team at support@rstora.com, and we’ll be happy to assist.